Troubleshooting & Maintenance Guides
Step-by-step guides for maintenance staff: installation, cleaning, the troubleshooter checklist, parts replacement and part numbers. Turn off power at the breaker before opening any dryer.
Need a part? Shop replacement parts, which ship within 24 hours, or read hand dryer parts and repair. Questions? Call 800-943-7937.
P3-12S Surface-Mount Dryer: Use, Care, Troubleshooting & Maintenance Guide
MADE IN USA
PINNACLE DRYER CORPORATION
Model #P3-12S
USE, CARE, TROUBLESHOOTING & MAINTENANCE GUIDE
(SURFACE MOUNT HAND DRYER)
INSTALLATION INSTRUCTIONS
The "Pinnacle" touchless hand dryer must be installed on a 20 AMP dedicated circuit and must be properly grounded. We recommend installing dryers on a GFI breaker.
CAUTION: Route Field Wiring Connections Away from Moving Parts. Disconnect from Power Before Servicing.
Dryer must be installed in accordance with the National Electric Code (NEC) and any local or state codes.
Mount Model #P3-12S to wall with four (4) lead anchors or four (4) toggle bolts. The P3-12S has three (3) options for electrical knockout options. Preferred knock-out is on the back of the base plate. Optional knock-outs are provided on the top and bottom of the cover.
FOR THE UNIT TO FUNCTION PROPERLY INSTALLATION SHOULD BE COMPLETE AND THE COVER IN PLACE.
RECOMMENDED MOUNTING HEIGHTS (Check Code requirements in your area)
Distance from Floor to electronic eye in Drying Chamber:
Men's Washrooms: 46" (117 cm)
Women's Restrooms: 44" (112 cm)
Children's Washrooms (ages 4-7 yrs): 32" (81 cm)
Children's Washrooms (ages 7-10 yrs): 36" (91 cm)
Children's Washrooms (ages 10-13 yrs): 40" (102 cm)
Children's Washrooms (ages 13-17 yrs): 44" (112 cm)
SERVICE & MAINTENANCE
To insure proper operation, we recommend cleaning the interior parts of the "Pinnacle" touchless hand dryers every six (6) months, eliminating dust collection. To clean, remove cover and turn off power at toggle switch. Using a soft bristle brush, dust the interior parts.
The LED lens cover should be wiped daily to keep objects from blocking the sensors. Use caution to avoid harsh chemicals from coming in contact with the LED lens covers.
The Stainless Steel cover of the P3-12S Surface Mount unit should be cleaned with a stainless steel cleaner. We do not recommend spraying cleaner directly into the drying chamber. Instead, spray the cleaner onto the cleaning cloth and wipe the drying chamber. This should be done daily to maintain a clean environment.
WARRANTY
Pinnacle Dryer Corporation extends a ten (10) year limited warranty on replacement parts. This warranty applies only to the original purchaser and is effective from date of purchase. The printed circuit board shall be warranteed for three (3) years from date of purchase. Liability other than replacement of defective parts will not be accepted by the company. This warranty does not include parts damaged due to electrical storms and other acts of nature. As "Pinnacle" hand dryers are designed to be repaired very easily without removal from the wall, shipping and factory labor costs are normally eliminated. In the event the purchaser prefers to return the hand dryer to the factory for repair, all parts under warranty will be repaired with purchaser paying a $30.00 service charge and all freight costs. This warranty is limited to replacement of defective parts only and does not apply to normal wear and tear, malicious damage, vandalism or improper installation. All defective parts must be returned prepaid to the factory along with hand dryer serial number.
TROUBLESHOOTER CHECKLIST
If machine does not operate when hands are inserted:
1. Check panel box
2. Check for power to Printed Circuit Board
If machine continues to operate after turning power switch to off:
1. Replace switch
If machine operates but does not get hot:
1. Replace heating element
If machine makes humming noise but does not operate:
1. Replace motor
PARTS REPLACEMENT INSTRUCTIONS
To Replace Printed Circuit Board, Heating Element, Impeller Wheel, or Motor:
1. Turn machine off at switch
2. Disconnect wires from printed circuit board
3. If problem is Printed Circuit Board, remove #6/32 Hex Machine Screw nuts, replace defective Board and continue to step 18. If problem is Heating Element, Impeller Wheel or Motor, continue to step 4.
4. Remove #6/32 Hex Machine Screw Nuts holding motor, fan housing & drying chamber in place
5. Carefully remove housing & drying chamber from recess box
6. Remove #6/32 Phillips Pan head machine screws & fan housing cover
7. If problem is heating element, replace defective heating element and go to step 16. If problem is motor and/or impeller wheel, continue to step 8.
8. Remove inlet ring on right side of fan housing with #2 Philips head screwdriver.
9. Loosen and remove impeller wheel from motor shaft by turning the set screw counter clockwise with a 1/8" Allen Wrench and sliding off through hole in right side fan housing
10. If the motor needs replacing, remove #1 Philips head screws holding motor to fan housing
11. Remove #1 Philips head screws holding motor to bracket
12. Attach new motor to bracket using two #4 x 3/8" Philips Pan head self-tapping screws
13. Fit motor in place on left side fan housing and attach using two #4 x 3/8" Philips Pan head self-tapping screws
14. Slide impeller wheel through right side opening in fan housing onto motor shaft and tighten
15. Replace inlet ring
16. Replace fan housing cover
17. Carefully place fan housing and drying chamber back in recess box, making sure no wires are caught underneath, and secure with #6/32 Hex Machine Screw Nuts. NOTE: Before putting housing and drying chamber back in box, it is best to disconnect the LED wire from the circuit board and lay over the outside of the box and then slide the LED wire under the fan housing to avoid breaking the wire.
18. Reconnect to printed circuit board (see electrical diagram below)
19. Turn power switch on and replace outside cover, making sure lips in cover opening are over drying chamber and secure with 1/4" x 20 x 1" button screws [vandal resistant torx w/ pin.]
20. Cover LED lens to ensure machine operates properly
ELECTRICAL DIAGRAM
Call 800-943-7937 for the wiring diagram, or see the printed guide that ships with each dryer.
PARTS LIST
| PART NUMBER | DESCRIPTION |
|---|---|
| AP0002 | 1000W HEATING ELEMENT |
| 116052 | MOTOR |
| 0300-1875 | IMPELLER WHEEL |
| 962602 | DRYER COVER |
| LEDLENS | LED LENS COVER |
| APD004 | FAN & HEATER HOUSING |
| TS105 | TOGGLE SWITCH ASSEMBLY |
| 9000-1000 | PRINTED CIRCUIT BOARD |
| R10-4 | LED ASSEMBLY |
| P0001 | LED BRACKET |
| AP0003 | DRYING CHAMBER |
| P3BUTSCREW | SECURITY SCREW |
| HEX KEY | BIT FOR SECURITY SCREW |
PDC-R10 Recessed Dryer: Use, Care, Troubleshooting & Maintenance Guide
MADE IN USA
PINNACLE DRYER CORPORATION
Model #PDC-R10
USE, CARE, TROUBLESHOOTING & MAINTENANCE GUIDE
(RECESSED HAND DRYER)
INSTALLATION INSTRUCTIONS
The "Pinnacle" touchless hand dryer must be installed on a 20 AMP dedicated circuit and must be properly grounded. We recommend installing dryers on a GFI breaker.
CAUTION: Route Field Wiring Connections Away from Moving Parts. Disconnect from Power Before Servicing.
Dryer must be installed in accordance with the National Electric Code (NEC) and any local or state codes.
Mount Model #PDC-R10 in cut-out of wall after construction of finished wall is complete. 4" depth from mounting brackets to rear of recessed box requires mounting on finished wall surface on 4" wall applications. Knockouts for conduit are located on the top and bottom right side of the recess box, 1 1/2" from the right side to the center of the knockouts.
FOR THE UNIT TO FUNCTION PROPERLY INSTALLATION SHOULD BE COMPLETE AND THE COVER IN PLACE.
RECOMMENDED MOUNTING HEIGHTS (Check Code requirements in your area)
Distance from Floor to electronic eye in Drying Chamber:
Men's Washrooms: 46" (117 cm)
Women's Restrooms: 44" (112 cm)
Children's Washrooms (ages 4-7 yrs): 32" (81 cm)
Children's Washrooms (ages 7-10 yrs): 36" (91 cm)
Children's Washrooms (ages 10-13 yrs): 40" (102 cm)
Children's Washrooms (ages 13-17 yrs): 44" (112 cm)
SERVICE & MAINTENANCE
To insure proper operation, we recommend cleaning the interior parts of the "Pinnacle" touchless hand dryers every six (6) months, eliminating dust collection. To clean, remove cover and turn off power at toggle switch. Using a soft bristle brush, dust the interior parts.
The LED lens cover should be wiped daily to keep objects from blocking the sensors. Use caution to avoid harsh chemicals from coming in contact with the LED lens covers.
The Stainless Steel cover of the PDC-R10 recessed unit should be cleaned with a stainless steel cleaner. We do not recommend spraying cleaner directly into the drying chamber. Instead, spray the cleaner onto the cleaning cloth and wipe the drying chamber. This should be done daily to maintain a clean environment.
WARRANTY
Pinnacle Dryer Corporation extends a ten (10) year limited warranty on replacement parts. This warranty applies only to the original purchaser and is effective from date of purchase. The printed circuit board shall be warranteed for three (3) years from date of purchase. Liability other than replacement of defective parts will not be accepted by the company. This warranty does not include parts damaged due to electrical storms and other acts of nature. As "Pinnacle" hand dryers are designed to be repaired very easily without removal from the wall, shipping and factory labor costs are normally eliminated. In the event the purchaser prefers to return the hand dryer to the factory for repair, all parts under warranty will be repaired with purchaser paying a $30.00 service charge and all freight costs. This warranty is limited to replacement of defective parts only and does not apply to normal wear and tear, malicious damage, vandalism or improper installation. All defective parts must be returned prepaid to the factory along with hand dryer serial number.
TROUBLESHOOTER CHECKLIST
If machine does not operate when hands are inserted:
1. Check panel box
2. Check for power to Printed Circuit Board
If machine continues to operate after turning power switch to off:
1. Replace switch
If machine operates but does not get hot:
1. Replace heating element
If machine makes humming noise but does not operate:
1. Replace motor
PARTS REPLACEMENT INSTRUCTIONS
To Replace Printed Circuit Board, Heating Element, Impeller Wheel, or Motor:
1. Turn machine off at switch
2. Disconnect wires from printed circuit board
3. If problem is Printed Circuit Board, remove #6/32 Hex Machine Screw nuts, replace defective Board and continue to step 18. If problem is Heating Element, Impeller Wheel or Motor, continue to step 4.
4. Remove #6/32 Hex Machine Screw Nuts holding motor, fan housing & drying chamber in place
5. Carefully remove housing & drying chamber from recess box
6. Remove #6/32 Phillips Pan head machine screws & fan housing cover
7. If problem is heating element, replace defective heating element and go to step 16. If problem is motor and/or impeller wheel, continue to step 8.
8. Remove inlet ring on right side of fan housing with #2 Philips head screwdriver.
9. Loosen and remove impeller wheel from motor shaft by turning the set screw counter clockwise with a 1/8" Allen Wrench and sliding off through hole in right side fan housing
10. If the motor needs replacing, remove #1 Philips head screws holding motor to fan housing
11. Remove #1 Philips head screws holding motor to bracket
12. Attach new motor to bracket using two #4 x 3/8" Philips Pan head self-tapping screws
13. Fit motor in place on left side fan housing and attach using two #4 x 3/8" Philips Pan head self-tapping screws
14. Slide impeller wheel through right side opening in fan housing onto motor shaft and tighten
15. Replace inlet ring
16. Replace fan housing cover
17. Carefully place fan housing and drying chamber back in recess box, making sure no wires are caught underneath, and secure with #6/32 Hex Machine Screw Nuts. NOTE: Before putting housing and drying chamber back in box, it is best to disconnect the LED wire from the circuit board and lay over the outside of the box and then slide the LED wire under the fan housing to avoid breaking the wire.
18. Reconnect to printed circuit board (see electrical diagram below)
19. Turn power switch on and replace outside cover, making sure lips in cover opening are over drying chamber and secure with 1/4" x 20 x 1" flat socket cap screws (vandal resistant torx w/ pin.)
20. Cover LED lens to ensure machine operates properly
ELECTRICAL DIAGRAM
Call 800-943-7937 for the wiring diagram, or see the printed guide that ships with each dryer.
PARTS LIST
| PART NUMBER | DESCRIPTION |
|---|---|
| FHA1000 | 1000W HEATING ELEMENT |
| 116052R10 | MOTOR |
| 0300-1875 | IMPELLER WHEEL |
| R10COV | DRYER COVER |
| LEDLENS | LED LENS COVER |
| R1DFANSHS | FAN & HEATER HOUSING |
| TS105 | TOGGLE SWITCH ASSEMBLY |
| R10-6 | PRINTED CIRCUIT BOARD |
| R10-4 | LED ASSEMBLY |
| R10LBRAC | LED BRACKET |
| R10DRYCH | DRYING CHAMBER |
| SS1420 | SECURITY SCREW |
| HEX KEY | BIT FOR SECURITY SCREW |